Airline Customer Service Agent Role

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Frequently Asked Questions

What does it mean to be an airline customer service agent?

The Job and What's Involved. Airline customer service agents make sure passengers and their luggage board the right aircraft safely and on time. They can also be known as passenger service agents or check-in assistants. As an airline customer service agent, you would usually work for a handling agent on behalf of an airline.

What to look for in a passenger service agent?

Employers also look for the following skills: Customer service – of all an airline’s staff members, passenger service agents spend the most time talking directly to customers. Ideally, they are mindful of customers’ needs while maintaining a courteous, professional attitude in all situations

How to write an airline customer service resume?

The best example resumes for Airline Customer Service Agents outline customer service skills, strong communication abilities, proactivity and accuracy. Based on our sample resumes, Airline Customer Service Agents do not need any formal education except for a high school diploma or the equivalent. Looking for cover letter ideas?

What kind of job can i get with airline customer service?

With experience, you could progress to a supervisory role, or a management position like flight dispatcher. You could also move into other areas of airport operations, or train to become a cabin crew member. The Find a job service can help you with your search for jobs and send alerts when new jobs become available. Is this page useful?