Amazon Prime Video Customer Service Telephone

How to Contact Amazon Customer Service wikiHow

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888-280-4331If you want to contact Amazon, you can call their customer service by dialing 1-888-280-4331. Another way to contact Amazon is to use their online contact form. To do this, first visit the …

1. Navigate to https://www.amazon.com/gp/help/customer/contact-us/ first. If you have a problem with an order or Amazon product, click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren't already logged in, type in your email and password to log into your account and gain access to the page.This is the official customer support page of Amazon, which contains options for contacting them about a variety of issues. If you don’t have access to your account, try resetting the password with your email address.
2. Select "Start chatting now" if you have a simple problem, like tracking a package. To connect with an Amazon representative through a messenger service, click on the button in the box on the left side of the screen. This will bring up a chat window and connect you with Amazon’s automated messaging assistant. You may be able to get help for very simple issues from Amazon’s customer service chat bot. If the bot isn’t able to help you, you can request to be transferred to a human representative. The chat is especially helpful for recurring problems, like streaming issues, which can require you to reconnect to the Internet or re-configure your web browser settings. Sometimes, the representative can do it for you remotely.
3. Select your help topic from one of the options in the chat window. When you start chatting, you’ll be able to choose from several possible help topics, which will appear in bubbles inside the chat window. These include options like, “An item I ordered,” “Managing my payment, Prime, or account,” and “Kindle, Fire, or Alexa device.” Once you select the closest option, follow the prompts to provide more information. If none of the options match what you’re looking for, you can type a question, request, or description of your problem directly into the text box under the chat window. You’ll also be given the opportunity to change the topic or ask another question if the option you choose isn’t helpful.
4. Ask to chat with an associate if the bot isn’t able to help you. Although you can’t currently contact Amazon by phone, it’s still possible to talk to a human representative through the chat feature. Just say something like, “Can you connect me with an associate?” The bot should connect you with someone who can help you within a few minutes. Sometimes, you may also have the opportunity to click a button at the bottom of the chat window that will connect you with a human representative. This button looks like an icon of a person’s head wearing a headset.

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