Pega Customer Service

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Contact Us Pega

1 hours ago Pega.com Show details

Pega delivers innovative software that crushes business complexity. From maximizing customer lifetime value to streamlining service to boosting efficiency, we help the world’s leading brands solve problems fast and transform for tomorrow. Pega clients make better decisions and get work done with real-time AI and intelligent automation.

Category: Pega customer service for insuranceShow Details

Contact Support Pega Community

2 hours ago Community.pega.com Show details

857.856.2100Pega Support Contact Information For security-related questions, information, or reporting, contact security by using the Pega Community feedback form, by calling +1 857.856.2100 or emailing [email protected]

Category: Pega customer service frameworkShow Details

Pega Customer Service built for personalized experiences

6 hours ago Pega.com Show details

Pega’s agile customer service solutions allow you to take care of your customers from end to end. Boost agent productivity wherever your team is, provide proactive service and personal experiences, and leverage intelligent automation and case management to minimize costs (and headaches).

Estimated Reading Time: 4 mins

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Contact Sales at Pega Pega

4 hours ago Pega.com Show details

888-734-2669We can’t wait to show you what’s possible with Pega. Simply fill out the form or give us a call at 1-888-734-2669 to get started.

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Pega Customer Service Pega Community

6 hours ago Community.pega.com Show details

About Pegasystems Pegasystems is the leader in cloud software for customer engagement and operational excellence. If you’ve driven a car, used a credit card, called a company for service, opened an account, flown on a plane, submitted a claim, or performed countless other everyday tasks, chances are you’ve interacted with Pega.

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Pega Customer Service Pega

7 hours ago Community.pega.com Show details

Pega Customer Service. Version: 8.4. 8.6 8.5. Pega Customer Service helps reduce service costs and improve customer satisfaction through a process-driven approach that resolves customer issues with context, immediacy, and relevance at the initial point-of-contact. With this application, your company has new capabilities to: Improve service

Estimated Reading Time: 50 secs

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Get to know Pega Customer Service Pega

Just Now Pega.com Show details

Pega can provide all of these services through many different channels: Your phone, Facebook, in a cool chat bot, and of course, when you call the contact center. Pega customer service isn't just for banks. Your wireless company, your health plan, the airline flying that plane, they all use Pega customer service to fix the behind-the-scenes

Estimated Reading Time: 2 mins

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Pega Customer Service Pega

8 hours ago Community.pega.com Show details

Pega Customer Service™ 8 includes the following key features: Simplify service for customers with enhanced messaging and IVR experiences (8.6) Get started faster today and make life easier for tomorrow with case templates (8.5) Manage contact center volumes by opening your service ecosystem (8.5) Cut costs without comprising exceptional

Estimated Reading Time: 1 min

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Pega Customer Service Contact SOR Implementation Layer

1 hours ago Collaborate.pega.com Show details

About Pegasystems Pegasystems is the leader in cloud software for customer engagement and operational excellence. If you’ve driven a car, used a credit card, called a company for service, opened an account, flown on a plane, submitted a claim, or performed countless other everyday tasks, chances are you’ve interacted with Pega.

Estimated Reading Time: 2 mins

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Healthcare Customer Service Platform Pega

9 hours ago Pega.com Show details

With Pega, you can develop a customer service capability that reflects your business while supporting HIPAA compliance. Choose traditional on-premise deployments or Pega’s cloud platform, which features a turnkey service providing immediate access to create, test, deploy, and manage applications. Customer Success.

Estimated Reading Time: 5 mins

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Introduction to Pega Customer Service Pega

Just Now Community.pega.com Show details

Pega Customer Service provides a rich set of features designed to enhance the customer experience, improve user productivity, and increase customer satisfaction. Industry versions of the application for financial services, healthcare, insurance, and communication provide additional features and industry-specific interfaces.

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Simplify banking customer service, once and for all Pega

5 hours ago Pega.com Show details

Pega delivers innovative software that crushes business complexity. From maximizing customer lifetime value to streamlining service to boosting efficiency, we help the world’s leading brands solve problems fast and transform for tomorrow. Pega clients make better decisions and get work done with real-time AI and intelligent automation.

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Banco BHD Leon: Unifying customer experience pega.com

2 hours ago Pega.com Show details

The Solution. Banco BHD Leon chose Pega’s CRM (marketing, sales, customer service, and onboarding) for its transformation program, but also found that the platform fulfills many additional back-end needs due to Pega’s low-code architecture. Using Pega, BHD Leon is building an omni-channel and consistent ecosystem that allows the bank to

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Intro to Pega Customer Service Pega

7 hours ago Pega.com Show details

Intro to Pega Customer Service. PegaWorld. 05:19. Watch Video. Join this session to learn how Pega’s state-of-the-art customer service solution can empower you to cut costs while improving service across all your customer touchpoints. We’ll dive into how you can transform your business and customer experience through agent desktop, digital

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Pega Customer Service for Insurance Pega Community

6 hours ago Community.pega.com Show details

About Pegasystems Pegasystems is the leader in cloud software for customer engagement and operational excellence. If you’ve driven a car, used a credit card, called a company for service, opened an account, flown on a plane, submitted a claim, or performed countless other everyday tasks, chances are you’ve interacted with Pega.

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Pega Customer Service Live Chat Collaboration Center

9 hours ago Collaborate.pega.com Show details

About Pegasystems Pegasystems is the leader in cloud software for customer engagement and operational excellence. If you’ve driven a car, used a credit card, called a company for service, opened an account, flown on a plane, submitted a claim, or performed countless other everyday tasks, chances are you’ve interacted with Pega.

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Pega Flashcards Quizlet

7 hours ago Quizlet.com Show details

A bank uses Pega Customer Service in its contact center. When a call comes in, it is routed to a service representative. Once the service representative accepts the call, the Customer Decision Hub (CDH) determines the Next-Best-Action to be offered to the customer.

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Customer Service for Financial Services Microjourneys Pega

5 hours ago Community.pega.com Show details

About Pegasystems Pegasystems is the leader in cloud software for customer engagement and operational excellence. If you’ve driven a car, used a credit card, called a company for service, opened an account, flown on a plane, submitted a claim, or performed countless other everyday tasks, chances are you’ve interacted with Pega.

Estimated Reading Time: 4 mins

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Pega Customer Service Architecture Pega Academy

8 hours ago Academy.pega.com Show details

Your Pega Customer Service application. In your Pega Customer Service application, your contact center users (such as the customer service representatives (CSRs) and the contact center managers) process the service cases and get role-based access to various features in the interaction portal, which is a part of your Pega Customer Service application.

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NextBestAction in a contact center Pega Academy

5 hours ago Academy.pega.com Show details

Next-Best-Action is used to ensure a customer service representative takes relevant actions at every step during a customer interaction. In this scenario, U+ is a retail bank that uses Pega Customer Service in its contact center. A call comes in to the U+ service center from Sara Connor, a U+ customer.

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Getting ready for business changes Pega

1 hours ago Community.pega.com Show details

About Pegasystems Pegasystems is the leader in cloud software for customer engagement and operational excellence. If you’ve driven a car, used a credit card, called a company for service, opened an account, flown on a plane, submitted a claim, or performed countless other everyday tasks, chances are you’ve interacted with Pega.

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Pega Customer Service Foundation Pega Academy

8 hours ago Academy.pega.com Show details

Pega Customer Service 8.5. English. Gain experience with several products that are a part of Pega Customer Service™. You see how Pega Customer Service uses artificial intelligence (AI) to determine the Next Best Action for a customer and guide an agent through an interaction. You also learn how to use Pega Knowledge™ to support agents with

Estimated Reading Time: 1 min

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Pega Customer Service design patterns PegaWiki

1 hours ago Wiki.pega.com Show details

Pega Customer Service™ transforms the way customers are served in digital channels, in the contact center and in the field by enabling clients to differentiate their brands through world-class service experiences that are proactive, frictionless and omni channel.

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Pega Customer Service Pricing, Alternatives & More 2021

6 hours ago Capterra.com Show details

Pega Customer Service fulfill basic needs seamlessly.” Overall : Satisfactory results with focus to be made on improving new feature and support system. Pros : All the required tools required for customer service and satisfaction such as ticketing system and the follow up pipeline is well built and the software has seamless integration

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Customer Service LowCode Developer Pega Academy

1 hours ago Academy.pega.com Show details

Pega Customer Service 8.4. English. Learn how easy it is to configure Pega Customer Service applications. You will learn how to create new service cases for agents to interact with customers. You learn how to configure email bots to increase agent productivity. Learn how to configure the customer verification questions agents ask customers.

Estimated Reading Time: 3 mins

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Creating a Selfservice application for Pega Customer

3 hours ago Wiki.pega.com Show details

Pega Customer Service is primarily targeted at contact center agents. Agents have access to a large amount of customer data and the ability to deal with many cases on a customer ’s behalf. Exposing some of that data and some of the simpler cases to a customer in a self-service channel can reduce contact center traffic.

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Customer Service LowCode Developer Pega Academy

1 hours ago Academy.pega.com Show details

Pega Customer Service 8.5. English. Learn how easy it is to configure Pega Customer Service applications. You will learn how to create new service cases for agents to interact with customers. You learn how to configure email bots to increase agent productivity. Learn how to configure the customer verification questions agents ask customers.

Estimated Reading Time: 3 mins

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Customer Service Developer Pega Academy

2 hours ago Academy.pega.com Show details

In this mission, students learn how to customize a Pega Customer Service™ application. Students can configure a chatbot with Digital Messaging and configure a chat queues, create categories for service cases, determine when service cases are suggested to a customer service agent, and integrate with an external REST service.

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What is Pega Customer Service? INNOVA Consulting

9 hours ago Innovaconsulting.com Show details

The benefits of digital customer service. Real, proven benefits: Additionally, according to a Forrester Research independent study, organizations that select Pega for their digital customer service transformation enjoy real benefits, including but not limited to: 12% reduction in average handle time; 15% improvement in the conversion rate; 24% reduction in average customer churn rate

Estimated Reading Time: 4 mins

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Cention Contact Center to Pega Customer Service migration

Just Now Help-desk-migration.com Show details

When migrating your data from Cention Contact Center to Pega Customer Service we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info. Next. What you may migrate from Cention Contact Center to Pega Customer Service

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Customer Service LowCode Developer Pega Academy

1 hours ago Academy.pega.com Show details

Pega Customer Service 8.6. English. Learn how easy it is to configure Pega Customer Service™ applications. You learn how to create new service cases for agents to interact with customers. You learn how to configure email bots to increase agent productivity. Learn how to configure the customer verification questions agents ask customers.

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Pega Customer Service Application Stack Collaboration Center

7 hours ago Collaborate.pega.com Show details

About Pegasystems Pegasystems is the leader in cloud software for customer engagement and operational excellence. If you’ve driven a car, used a credit card, called a company for service, opened an account, flown on a plane, submitted a claim, or performed countless other everyday tasks, chances are you’ve interacted with Pega.

Estimated Reading Time: 2 mins

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Member data type in Pega Customer Service for Healthcare

8 hours ago Wiki.pega.com Show details

Pega Customer Service for Healthcare interactions focus on a contact, using the PegaCA-Interface-Contact data type. The first step in any interaction type is to identify the customer . This might be searched for and selected by an agent or passed into the application by an interactive voice response ( …

Application: Customer Service
Version as of: 8.5
Capability/Industry Area: Healthcare

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Pega BPM Customer List Readycontacts

4 hours ago Readycontacts.com Show details

Ready's Pega BPM customer list encompasses all the companies who use Pega BPM, along with their company name, employee range, mailing address, website, phone number, and industry. Ready's Pega BPM clients list is from India, the United Kingdom, the United States of America, France, Canada, Germany, Australia, and Singapore.

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TTEC + PEGA: Advancing customer service and intelligent

5 hours ago Ttec.com Show details

The customer service and contact center world is ripe for disruption. The strategic partnership between TTEC and Pega will empower clients with industry-leading digital transformation solutions to optimize customer experiences within their contact centers. TTEC is deeply committed to transforming the customer experience and customer service world.

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Pega Service Global Innovators in Digital Transformation

Just Now Crochetech.com Show details

Office no 301 & 303, 104 Varsha Avenue, Anand Park Pune, Maharashtra 411007, INDIA Atrium, Plot C-204, Industrial area,Phase VIII B Mohali, Punjab 160071, INDIA

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Integrating Industry Applications with Pega Customer Service

2 hours ago Wiki.pega.com Show details

The Pega Customer Service (CS) product offers features needed to build typical customer service representative (CSR) call-center support applications. CS provides a CSR/Operator conversational dialogs woven together with service tasks (case types) presented through an intent-driven user interface called the Interaction Driver.

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Pegasystems acquires Qurious.io for Pega Customer Service

6 hours ago Searchcustomerexperience.techtarget.com Show details

Pandemic rewires customer service. Prior to the pandemic, Pegasystems had planned to beef up its agent-assist features in Pega Customer Service and add emotion detection -- also known as sentiment analysis -- to pick up on a customer's state of mind. …

Estimated Reading Time: 4 mins

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Genesys PureConnect vs Pega Customer Decision Hub

4 hours ago Trustradius.com Show details

Pega Customer Decision Hub. PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we

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Freshworks CRM (formerly Freshsales) vs Pega Customer

9 hours ago Trustradius.com Show details

Pega Customer Decision Hub. PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we

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Pega adds unified messaging to customer case management

8 hours ago Searchcustomerexperience.techtarget.com Show details

Pega customers, like those of many customer service cloud platform vendors, quickly moved contact centers to remote work in February. Digital messaging platforms have become more important for managing customer service as volumes increase, especially in verticals where phone wait times have been longer, such as financial services and travel, said John Huehn, Pegasystems general …

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Nimble vs Pega Customer Decision Hub TrustRadius

1 hours ago Trustradius.com Show details

Pega Customer Decision Hub. PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but …

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Oracle CRM vs Pega Customer Decision Hub TrustRadius

5 hours ago Trustradius.com Show details

Pega Customer Decision Hub. PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but …

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Call behavior in the Pega desktop Pega Academy

5 hours ago Academy.pega.com Show details

Pega’s low-code application development platform allows enterprises to quickly build and evolve apps to meet their customer and employee needs and drive digital transformation on a global scale. For more than 35 years, Pega has enabled higher customer satisfaction, lower costs, and increased customer

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PEGA Link explaining PEGA Tool Journey Collaboration Center

8 hours ago Collaborate.pega.com Show details

About Pegasystems Pegasystems is the leader in cloud software for customer engagement and operational excellence. If you’ve driven a car, used a credit card, called a company for service, opened an account, flown on a plane, submitted a claim, or performed countless other everyday tasks, chances are you’ve interacted with Pega.

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Filter Type:All Time (45 Results) Past 24 Hours Past Week Past month

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Frequently Asked Questions

Where can i find a pega installation guide?

For information about how to install the sample application, see the Pega Customer Service Installation Guide on the Pega Customer Service product page. Have a question? Get answers now. Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

How does pega customer service help your business?

Pega Customer Service helps reduce service costs and improve customer satisfaction through a process-driven approach that resolves customer issues with context, immediacy, and relevance at the initial point-of-contact. With this application, your company has new capabilities to:

Why do you need a pega case manager?

Pega’s case management expands and adapts to customer and agent microjourneys across business dimensions. With streamlined service delivery across every interaction, you can minimize your team’s cost-to-serve while managing increased volume. Your customers need you. But they don’t always need a live agent.

How to contact security support in pega community?

For security-related questions, information, or reporting, contact security by using the Pega Community feedback form, by calling +1 857.856.2100 or emailing [email protected] Find the training that works for you and invest in your success. Search support articles, community posts, and open support requests.

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