Tmall Phone Number

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• Contact List Found
• 1. 22 2155 100
• 2. 400-860-8608
• 3. (03) 6711 2000
• 4. 603-2240 1221
• 5. 86) 571-8502

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Frequently Asked Questions

How do i contact tmall customer service?

if you have any kind of queries or issues regarding the services Tmall, you can visit their online help center. If you are an international merchant, call them at 400-860-8608 (Monday to Sunday 9:00-21:00), and if you are a global consumer, you can call at 400-843-2288 (Monday to Sunday 9:00-24:00) and let them know about your queries.

What is tmall global?

Tmall is an online marketplace that was initially developed to target the humongous consumer base of China. However, due to its success nationwide, Tmall Global was launched, which provides overseas businesses an opportunity to pitch their products to the Chinese consumer market.

Does tmall delivery services cover the us?

Yes, Tmall delivery services do cover the US. But Tmall was basically developed to help sellers target the Chinese market, which means overseas sellers can pitch their products to Chinese consumers for selling.

How do i track my overseas order on tmall?

If you are an overseas buyer, click on the tab labeled as 海外物流订单 (overseas logistics order). Here you will find all the tracking details for your recent orders, select the tracking number, and to avail Tmall tracking service, enter it in the input field for tracking number available on the same page.